Privacy Policy
Privacy Policy for Metabolite Clinic
Last Updated: March 4, 2025
Introduction
Metabolite Clinic (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website [metaboliteclinic.ca], utilize our services, and interact with us, including our use of Telus Collaborative Health Record (CHR).
We adhere to PIPEDA compliance, ensuring that we follow the Fair Information Principles and handle your personal information responsibly.
Information We Collect We may collect the following types of information:
- Personal Information: This includes any data you provide to us directly, such as your name, email address, phone number, medical history, and any other personal information that may be required for our services.
- Health Information: As part of our services, we may collect and store health information, which may include details of your medical history, diagnoses, treatments, medications, and other health-related information. This information is securely stored in the Telus Collaborative Health Record (CHR) platform up to 10 years.
- Non-Personal Information: We collect certain non-personal information automatically, such as IP addresses, browser type, and website usage data through cookies and tracking technologies.
- Cookies and Tracking Technologies: We use cookies to enhance your user experience, remember preferences, and gather analytical data about site usage. You can manage cookie settings through your browser.
How We Use Your Information
We use your personal information for the following purposes:
- To provide, operate, and improve our services.
- To communicate with you about appointments, updates, and promotions.
- To manage your account, process payments, and offer customer support.
- To store and manage your health-related information securely in the Telus Collaborative Health Record (CHR) platform for better healthcare coordination.
- To comply with our legal obligations under PIPEDA and ensure that your personal information is handled in accordance with the law.
PIPEDA Compliance & Fair Information Principles
We follow the Fair Information Principles outlined in PIPEDA, including:
- Accountability: We are responsible for the personal information we hold and have designated a privacy officer to ensure compliance with privacy laws.
- Identifying Purposes: We clearly identify the purposes for which your personal information is being collected before or at the time of collection.
- Consent: We obtain your explicit consent for the collection, use, and disclosure of your personal information. This consent is obtained through written or electronic means, where appropriate.
- Limiting Collection: We limit the collection of your personal information to what is necessary for the purposes identified.
- Limiting Use, Disclosure, and Retention: We do not use or disclose your personal information for purposes other than those for which it was collected, unless you have given consent or it is legally required.
- Accuracy: We take reasonable steps to ensure that your personal information is accurate, complete, and up to date.
Safeguards: We implement physical, technical, and administrative safeguards to protect your personal information. - Openness: We provide you with information about our privacy practices and policies.
- Individual Access: You have the right to access your personal information and request corrections if necessary.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
- With third-party service providers that assist us in operating the website and providing services (e.g., payment processors, marketing agencies).
- As required by law, for example, to comply with legal obligations or respond to lawful requests from public authorities.
- With other healthcare professionals or organizations, as necessary, to provide coordinated care via the Telus Collaborative Health Record (CHR) platform.
- In the event of a merger, acquisition, or sale of all or part of our assets.
Data Security
We implement reasonable technical and organizational measures to protect your personal information. Health information stored in the Telus Collaborative Health Record (CHR) platform is encrypted and protected with strict security protocols to ensure confidentiality and integrity. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
- Access and correct your personal information held by us.
- Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).
- Request the deletion of your personal information, provided it is no longer needed for the purposes for which it was collected.
- Object to certain types of data processing, including direct marketing communications.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions or concerns about our Privacy Policy, or wish to exercise your rights under PIPEDA, please contact us at:
Metabolite Clinic
Email: contact@metaboliteclinic.ca
Phone: 647-250-0220
Address: 384-3219 Yonge Street, Toronto, Ontario, Canada, M4N OA5